WOW World Group Terms and Conditions / Policies
WOW World Group's Terms and Conditions aim to present a fair sustainable structure to all. We aim to provide the highest quality classes for all our customers, as is our need to provide regular employment to secure the best Class Leaders and venues available.
We are committed to the safety of all persons who attend our lessons and to delivering the highest standard of service.
Participating in a WOW World Group class is entirely at your own risk without any proven negligence, breach of duty of care or lack of due diligence by WOW World Group, your local Franchise or its employees.
Your class leader may require payment at the time of booking via online card payment.
Alternatively, you will receive a booking confirmation email after you register online which will inform you of the available payment methods. Payment is due at the time of booking (unless otherwise arranged). If payment has not been received within 5 days your place will be cancelled to allow other children to enrol.
Confirmation of place
If payment is made through any other way than card payment using the online booking system, your place will only be confirmed on full payment. An acknowledgment will be sent with payment details however booking confirmation will only be sent when payment is received. If you pay using the online booking system, you will receive an automated reply confirming your place.
Once you have completed the registration process you will receive a confirmation email. This indicates you have read and agreed to these terms and conditions.
All places are non-refundable
WOW World Group is under no obligation to refund or transfer your money in the event that you are unable to attend part of, or the entire, course. You are welcome to attend an alternative session within the same term if you are unable to make your own session, but this is dependent upon availability and must be discussed and arranged with your class leader. If you are unable to make a session you are also welcome to offer your place to a friend as a gift. If you wish to offer your place to another, please notify us as soon as possible. Thank you for your co-operation.
Holidays and sickness policy
Regrettably we cannot offer discounts or refunds to cover your booked holidays due to the need to ensure continuity of service.
You may offer your place to a friend who also has a child to a session you know you are unable to attend. You would need to inform your Class Leader in this instance.
WOW World Group offers local discounts for twins/multiples if brought by one adult sitting within the teaching circle.
A parent with twins/multiples will need to have either another adult or an arrangement with another parent, should they need to take one of the twins/multiples to the bathroom. The Class Leader can never be responsible for your child.
Supervision and withdrawal of service
All children must be supervised at all times and not left unattended. The Class Leader cannot be responsible for a child at any time.
Should a carer or associated visitor behave in a way that the Class Leader feels is unreasonable then the company reserves the rights to withdraw the provision of classes to the client.
No later than two weeks before your term runs out your class leader will ask you whether you wish to renew for another term. The Class Leader will inform you of the mechanism to rebook your space and payment terms. Note however that places remain on a first come first served basis.
Cancellation of Classes policy
WOW World Group will endeavour to run classes during bad weather e.g. snowy conditions, excessive heat, thunderstorms. However, should we need to cancel due to safety concerns, parents will be notified/contacted (please check your local WOW World Group Facebook page and make sure your phone number is kept up to date on our register).
An additional class or suitable alternative will be offered if we have to cancel a class, or a credit against a future term's fees will be provided. Regrettably we cannot automatically offer cash refunds.
This policy will also apply if classes are required to be cancelled or postponed due to the outbreak of a contagious illness.
Parents are asked to keep their babies at home if they have a serious infection and to inform the setting as to the nature of the infection so that other parents can be alerted.
Please keep your child at home if he/she:
• Has a fever or has had one in the previous 24 hours
• Has had an upset stomach or diarrhoea in the previous 48 hours
• Has heavy nasal discharge
• Has discharging eyes
Has symptoms of a possible communicable diseases such as:
• Chicken pox
• German measles
• Whooping cough
• Scarlett fever
• Hand, foot and mouth disease
We cannot offer a refund for a lesson missed due to illness. You may offer your place to a friend, who also has a child, to the session. You would need to inform your Class Leader in this instance.
Commitment to Equal Opportunities
WOW World Group has a commitment to ensure that the equipment and activities are value and worth to everyone regardless of race, culture, language, gender, age, experience, religion, background, ability or disability.
The information you provide during registration contains personal data. WOW World Group will record, process and keep your personal information secure in accordance with the relevant Australian and New Zealand Privacy Acts. Information will not be passed/sent out to a third party.
Videos, photographs and confidentiality
We love you taking pictures or videos of your children during the course provided it doesn't interfere with the class. In addition, please always be sensitive of taking pictures of others without their permission. If you are asked to stop, please do respect the rights of others.
In addition, if the Class Leader feels that the amount of video is excessive, not just short clips, then you may be asked to stop.
Please remember that much of the content of the class is under copyright and while we are very happy for you to practice at home, these are not to be incorporated into another public activity without our permission.
Protection of property
Please note that your property left in prams or bags is your responsibility and WOW World Group cannot take any responsibility for the safeguarding of these items.
Health & Safety and Hygiene Policies
WOW World Group follows rigorous internal checks of the venue and its own equipment to ensure that they are clean and safe. Daily Risk Assessments are conducted.
WOW World Group asks all parents and carers to remove their shoes while in class in order to reduce the chance of transmission of microorganisms. Shoes need to be worn to visit the bathroom within class times and care exercised to avoid slips.
Changes to Terms and Conditions
WOW World Group from time to time updates these T&Cs. It will inform you of changes through regular channels of communication and you have 14 days to opt out of accepting changes in writing. Failure to do so will entitle WOW World Group to treat this agreement with you as being updated with the changes.